Why does Portland Bolt assess a restocking fee for returned materials?
If a Portland Bolt customer requests to return product, it is company policy to implement a 25% restocking fee. The reason for this charge is to cover the initial costs involved with processing the order. These costs include the salesperson’s time to quote and write the order, labor to pull and package the product, and the materials used in packaging such as pallets, steel bands, reinforced boxes, stretch wrap, and labels. The restocking fee also covers the labor to receive and restock the returned items and other administrative costs. Returns also frequently result in an overstock of certain items that will take significantly longer to turn that inventory compared to normal stoking levels.
Portland Bolt will only be able to accept returns on product that we inventory. If the items are a custom-manufactured part, we will not be able to refund the initial payment since it is unlikely that we would be able to resell it. Also, the product must be in a resellable condition, meaning the returned parts must follow the criteria linked below.
There are of course exceptions where a 25% restock fee would not be implemented. Portland Bolt only requires a restocking fee if we were not at fault when the initial order was placed. If the product supplied is incorrect or if we had made a mistake in the manufacturing process, we will, of course, refund the cost of the order in full. Every situation is looked at on an individual basis so that both Portland Bolt and our customers can come to an agreement that makes sense.