John was a friend and a mentor. He led the way in customer service. He was always gracious, kind and extremely patient. It was such a treat to be able to visit him at Portland Bolt. I never expected to have the opportunity, since our projects were always so far away. When I landed a project in Portland, he was more than kind enough to give me a tour. I want his family to know that John had an impact on my life by reminding me to take care of each other with understanding, compassion and civility. I miss him, but his influence will live on.